FAQ
Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by emailing us. We are available at info@elcasmos.com to assist you with any questions or concerns.
Do you offer international shipping?
We offer international shipping to most EU countries worldwide. During the checkout process, you can select your country to see if we deliver to your location.
How long does shipping take?
Our standard shipping typically takes 15-21 business days depending on location from the date of shipment.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and PayPal.
What is your return policy?
We have a hassle-free return policy. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the order for a return or replacement. For non-defective items, you can initiate a return within 7 days of delivery. Please review our detailed Return and Refund Policy.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package.
